Exchange Policy
At vscounsel.com, established by 805 Counseling and Consulting LLC in 2023, please review your order details carefully (including size, design, quantity, and shipping address) before finalizing your purchase. We do not offer exchanges for orders placed with incorrect selections.
Order Cancellation
- Timeframe: You may cancel your order within 6 hours of placement.
- Processing: Orders canceled after this period may already be in processing or en route to the warehouse.
- Fee: A cancellation fee of 10% of your total order value will be applied.
- How to Cancel: To request a cancellation, please email us at [email protected].
Return & Refund Policy
Eligibility:
- Returns are accepted within 30 days of delivery. After 30 days, orders are considered accepted and no refunds will be issued.
- Eligible returns include cases where you ordered the wrong product, the item doesn’t fit, or you simply no longer want it. Returns are also accepted if the item is received damaged, broken, or differs in design, size, or material from what was ordered.
Condition for Returns:
- Items must be returned in their original, unused condition with all original tags and packaging intact.
- Items that have been worn, washed, or modified (unless due to our error) are not eligible for return.
Proof of Purchase Requirements:
To process your return and refund, please provide:
- Your shipping label/receipt
- Proof of purchase
- A clear photo of the received product
- Any relevant email correspondence
Return Process:
- Initiate: Email your return and refund request with the required documentation to [email protected].
- Confirmation: Our customer support team will respond within 2–3 business days with return instructions and the designated return address.
- Ship: Once confirmed, pack your items securely and ship them using a traceable carrier.
- Notify: Email your return tracking number or a photo of the return receipt to [email protected].
Please note: Do not send a return package without receiving explicit confirmation via email. Returns sent without confirmation may not be tracked, and no refund will be issued if the package is lost.
Return Shipping Costs:
Customers are responsible for the cost of return shipping. This fee is not reimbursed.
Refund Processing:
- Refunds are processed within 2 business days after we receive your return.
- You will receive an email confirmation once your return is received, and your refund including the original shipping fee will be issued to your original payment method.
- Depending on your bank or credit card issuer, it may take 10 to 15 days for the refund to appear in your account.
- If you do not receive your refund within this timeframe, please contact us at [email protected].
Important Notes:
- This policy applies only to returns made within 30 days of delivery. Beyond this period, orders are deemed accepted, and refunds cannot be provided.
- No additional fees will be charged for eligible returns, except for the return shipping cost.
- We are not responsible for any damage or loss incurred during return shipping.
- Please contact our Support Team before initiating any return or refund to ensure eligibility, as we cannot be held liable for unapproved return requests or lost items during the return process.
Thank you,
Customer Service Department
vscounsel.com
805 Counseling and Consulting LLC